What Yelp Guest Manager offers
Yelp Guest Manager is a restaurant product, listed only in the restaurant category. The one-line description is a reservation, waitlist and table management system run from an iPad and listed on Yelp and other booking channels. Its feature record confirms remote joining, kiosk check-in, SMS notifications, two-way SMS, wait time estimates, reservations, table management, POS integration, multi-location management, analytics, a public API and customer feedback surveys.
Recorded integrations include Toast, NCR Aloha, Oracle Micros, Dinerware, Squirrel, Xpient, POSitouch, Olo, Punchh, Grubhub, EatStreet, ChowNow, Delivery.com and Google Reserve.
On pricing, Basic is $159 a month billed monthly ($129 a month billed annually) and is capped at 500 booked covers a month. Plus and Enterprise are unlimited, and no cover fees are listed. Two-way texting is in every plan with no text cap or overage fee listed. The labels are Update activity: Active (14 iOS updates in the last 12 months), Market presence: Established (Tranco rank 676, domain registered 2003) and Buying style: Sales-assisted (public pricing, some plans through sales, self-serve signup not confirmed).
Why buyers compare alternatives
- Price and caps. The entry plan is $159 a month with a 500-cover limit, and kiosk and survey features are separate add-ons. Buyers with a small restaurant, or one that wants a free plan, often compare cheaper entries. In this category, Carbonara starts at $9.99 a month and Bzz at $11.99.
- Buying process. A demo is required to buy and self-serve sign-up is not confirmed. Some buyers prefer to sign up and test without a call. Eat App, Hostme and others record a free trial; Allgood Waitlist, QaTable, resOS, ScanQueue and WaitQ are labelled Self-serve.
- Platform. Only an iOS app is recorded, so teams on Android tablets need another option.
- Moves between Yelp products. Review themes in the research notes mention restaurants that were moved from earlier Yelp products to Guest Manager, with changes in features and price. Buyers who went through a migration may be re-evaluating.
How to compare
- List what the host stand needs. Waitlist only, or waitlist plus reservations and a floor plan? Table management is recorded for most restaurant products, but not all.
- Check your POS. A POS integration badge is not enough; confirm that your specific POS is named on the vendor’s integration page.
- Count covers. If you seat more than a few hundred parties a month, read each product’s volume limits and text charges.
- Compare how you pay. Monthly, annual, per venue and per location pricing all appear in this category.
- Check the devices. Confirm iOS and Android support, kiosks and a wait board if you want guests to see the queue.
- Try before you commit. Free plans and trials exist for a number of products, and a demo may be needed for the rest.
Alternatives at a glance
Groupings come from the product records. Names are alphabetical and each group is a sample.
- Free plan that includes the waitlist: Bzz, Carbonara, NextMe, ScanQueue, TablesReady, Waitlist App, Waitlist Me, Waitly and Waitwhile.
- Lower published starting prices: Carbonara ($9.99 a month), Bzz ($11.99), WaitQ ($27), Waitlist Me ($34.99), QaTable ($39) and Allgood Waitlist ($39.99). Plans differ widely in limits, so read each listing.
- POS integration recorded: Eat App, Hostme, NextMe, OpenTable, Resy OS, Servme, SpotOn Reserve, Toast Tables and Waitlist Me.
- Waitlist plus reservations and table management: Hostme, OpenTable, Resy OS, Servme, SpotOn Reserve and Toast Tables record reservations, table management and POS integration.
- Demo-led pricing: CoverManager, Crunchtime Host, Libro, Olo Host and SevenRooms publish no prices and are labelled Sales-led.
- Appointments plus walk-ins: Ready Text, WaitQ and Waitlist Me record appointment booking alongside restaurant waitlists.
Frequently asked questions
How much does Yelp Guest Manager cost?
The lowest plan with the waitlist is Basic at $159 a month billed monthly, or $129 a month billed annually. Basic is capped at 500 booked covers a month, while Plus and Enterprise are unlimited. Add-ons are a Kiosk at $99 a month and a Guest Experience Survey at $129 a month. A demo is required to buy.
Does Yelp Guest Manager have a free plan?
No free plan is recorded. Alternatives that record a free plan including the waitlist are Bzz, Carbonara, NextMe, ScanQueue, TablesReady, Waitlist App, Waitlist Me, Waitly and Waitwhile.
Does Yelp Guest Manager work on Android?
The record lists an iOS app and no Android package. It is described as run from an iPad. Check each alternative's listing if you need Android devices at the host stand.
Which alternatives connect to a POS system?
Eat App, Hostme, NextMe, OpenTable, Resy OS, Servme, SpotOn Reserve, TablesReady, Toast Tables and Waitlist Me record POS integration. Yelp Guest Manager lists connections to Toast, NCR Aloha, Oracle Micros and others, so compare the specific POS you use.
