Resy OS: pricing, features & update activity

Name: Resy OS
Price: 289 USD

Overview

Resy OS is a reservation and guest management platform from Resy Network, Inc., owned by American Express. Walk-in waitlists with automated texts are included on every plan. Pricing is published from USD 289 a month, and sign-up goes through a demo form.

Resy OS is the restaurant-operator side of Resy, run by Resy Network, Inc. (founded 2014, owned by American Express, US-based). It combines reservations, table management and floor plans, a walk-in waitlist, guest profiles and reporting. The vendor lists restaurants, bars, wineries, hotels and hospitality groups as its audience.

The waitlist is part of every plan. Per the vendor’s help center, guests receive automated texts when they join, when the quoted wait changes and when a table is ready, and the table is held for 10 minutes. Wait estimates are entered by the host. Guests can reply to confirm or cancel, and staff can message a guest from the guest profile.

Pricing is published as flat monthly fees. Platform is USD 289 a month and Platform 360, which adds advanced analytics and guest-insight tools, is USD 459. The vendor states it charges no per-cover or per-reservation fees, and prepayment is not offered on these two plans. There is no free plan, no free trial is recorded, and the plan buttons lead to a demo form rather than an open sign-up. Contract length is set on the order form.

Named integrations include Toast, Square, Google Reserve (Reserve with Google), Loyalist and Fishbowl. The platform also lists an open API and webhooks on its hospitality-groups page.

What the data shows

Update activity: Active. 25 iOS updates in the last 12 months; last update 2026-09-30.
Market presence: Established. Tranco rank 12,855, Chrome UX Report field data available, domain registered in 2001.
Buying style: Sales-assisted. Pricing is public, but self-serve sign-up is not confirmed.
App Store. The iOS app (seller Resy Network Inc, first released 2019) shows a 2.8 rating from 152 ratings. No Android host app is recorded.
Status page. A status page exists at status.resy.com.
Compliance. No SOC 2 or HIPAA claim is recorded.

Pricing

Starting price: From $289 per month
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-assisted
Contract: Not stated

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Wait time estimates	Yes	source
Reservations	Yes	source
Table management / floor map	Yes	source
POS integration	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source

Who it's for

Best for

Full-service restaurants, bars and wineries that want a walk-in waitlist inside a reservation and table-management platform source
Venues that want their POS connected, with Toast and Square named as integrations source
Hospitality groups that need multi-location reporting and an open API source

Not ideal for

Buyers who want to sign up and start the same day, since plan sign-up goes through a demo form source
Operators looking for a low-cost standalone queue tool, as the entry plan is USD 289 a month source
Teams that need an Android host app, since only an iOS app is recorded source

Pros and cons

Pros

Walk-in waitlists are included on all four plans, with automated texts when the wait changes and when a table is ready source
Staff can text guests directly, and guests can reply to waitlist texts source
The vendor states there are no per-cover or per-reservation fees source
Includes table management, analytics and POS integration in one platform source

Cons

Entry pricing of USD 289 a month is higher than many waitlist-only tools in this directory source
Contract length is set on the order form and is not published source
No free plan or free trial is recorded source

What reviewers mention

App Store and Capterra reviewers report freezing and problems after updates (negative) [1] [2]
Reviewers note there is no Android host app and limited web control of tables (negative) [1] [2]
Operators praise responsive support and an interface that is easy to learn (positive) [1] [2]
Some reviewers switched for cost and like the Notify feature, while one calls text customization an extra cost (mixed) [1] [2]

Update activity and company

Update activity: Active
25 iOS updates in the last 12 months
Last update 2026-09-30
Market presence: Established
Tranco rank 12,855
Has Chrome UX Report field data
Domain registered 2001
Buying style: Sales-assisted
Public pricing
Self-serve signup not confirmed

App Store rating: 2.8 from 152 ratings (Apple, checked 2026-09-30).

How these labels are calculated

Company and platform

Website: resy.com
Founded: 2014
Headquarters: US
Parent company: American Express
Integrations: Toast, Square, Reserve with Google, Loyalist, Fishbowl
Status page: Public status page
Domain registered: 2001

Frequently asked questions

How much does Resy OS cost?

The vendor publishes plan prices. The lowest plan that includes the waitlist is Platform at USD 289 a month, with a higher Platform 360 plan at USD 459. The vendor states there are no per-cover or per-reservation fees.

Does Resy OS have a free plan or trial?

No free plan or trial is recorded on the pricing page. Plan sign-up goes through a demo form, and the contract term is set on the order form.

Does the Resy OS waitlist send text messages?

Yes. The help center describes automated texts when a guest joins, when the quoted wait changes and when the table is ready, and staff can send manual texts of up to 140 characters.

Which devices does Resy OS run on?

An iOS app is listed on the App Store. No Android host app is recorded.

Alternatives to Resy OS

ScanQueue From $49 per month
Servme From $129 per venue / month, billed annually
SevenRooms Book a demo for pricing
SpotOn Reserve From $100 per month
TablesReady From $39 per month
Toast Tables From $50 per month

Resy OS

Key facts