SevenRooms: pricing, features & update activity

Overview

SevenRooms is a reservation, waitlist and guest-data platform for restaurants, hotels and nightlife venues, made by SevenRooms Inc. and now part of DoorDash. Pricing is quote-only in three packages, and the waitlist is one module of a larger guest CRM and marketing suite.

SevenRooms is a reservation and guest-data platform made by SevenRooms Inc., a New York company founded in 2011 and now a DoorDash company. The vendor lists restaurants, restaurant groups, hotels, membership clubs, nightclubs, bars, breweries and wineries as its audience.

Its waitlist sits alongside reservations, table management, reputation management and marketing automation. Per the vendor, walk-ins can join a virtual waitlist through a QR code or Google Reserve without staff involvement, and guests receive SMS updates and can reply by text. Availability can be shown across all locations in a group, and guest-facing booking is offered in fourteen languages.

Pricing is by quote. The pricing page shows three packages, Starter, Growth and Premium, with a Get a quote button on each and no prices. Email marketing, event management, Voice AI, text and WhatsApp marketing, API access and a group portal are available as add-ons. SMS limits and overage fees are not published, and plan access starts with a demo request rather than an open sign-up.

Listed integrations include more than 65 POS links (Toast, Square, Lightspeed, MICROS Simphony, NCR Aloha, Revel, SpotOn), booking channels (Google, Facebook, Instagram, TheFork, Tripadvisor), payments (Stripe, Adyen) and Twilio. The vendor lists SOC 2 and PCI DSS on its trust portal.

What the data shows

Update activity: Active. 25 iOS updates in the last 12 months; last update 2026-09-24.
Market presence: Established. Tranco rank 17,080, Chrome UX Report field data available, domain registered in 2007.
Buying style: Sales-led. No public pricing; the buyer books a demo for pricing.
App Store. The iOS host app (SevenRooms OS, first released in 2012) shows a 3.6 rating from 89 ratings. The Google Play listing is a diner app, so no Android staff app is recorded.
Status page. status.sevenrooms.com shows 2 incidents in the last 90 days.
Compliance. SOC 2 is claimed on the vendor trust portal. No HIPAA claim is recorded.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Wait time estimates	Yes	source
Reservations	Yes	source
Table management / floor map	Yes	source
POS integration	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source

Who it's for

Best for

Restaurant groups, hotels and nightlife venues that want guest data, marketing automation and a waitlist in one platform source
Venues that want walk-ins to join a virtual waitlist by QR code or Google Reserve with two-way SMS source
Operators that rely on POS connections, with Toast, Square, Lightspeed and SpotOn among the listed integrations source

Not ideal for

Buyers who need prices before talking to sales, since all three packages show only a quote button source
Single-location walk-in venues that only need a text waitlist and would buy a much larger platform source
Teams that need an Android staff app, since only an iOS host app is recorded source

Pros and cons

Pros

Waitlist features include QR code join, SMS updates and two-way SMS during the visit source
Lists SOC 2 and PCI DSS on its trust portal source
Has a Square App Marketplace listing and a Toast support article describing the integration source
Guest-facing booking is available in fourteen languages source

Cons

No prices are published and sign-up is by demo only source
Email, events, text marketing and API access are sold as add-ons, and SMS limits are not published source
Setup and transaction fees are not confirmed on the pricing page text source

What reviewers mention

Reviewers report staff sign-in friction such as frequent log-outs on the host iPad app (negative) [1]
Reviewers describe crashes and slow table-status updates during busy periods (negative) [1]
Diners report trouble registering or booking through the staff and diner apps (negative) [1] [2]
Operators praise the guest-data and CRM side and the software overall (positive) [1]

Update activity and company

Update activity: Active
25 iOS updates in the last 12 months
Last update 2026-09-24
Market presence: Established
Tranco rank 17,080
Has Chrome UX Report field data
Domain registered 2007
Buying style: Sales-led
No public pricing: book a demo for pricing

App Store rating: 3.6 from 89 ratings (Apple, checked 2026-09-30).

How these labels are calculated

Company and platform

Website: sevenrooms.com
Founded: 2011
Headquarters: US
Parent company: DoorDash
Integrations: Reserve with Google, Square, Toast, Lightspeed, Oracle Micros, Ncr Aloha, Revel, Spoton, Stripe, Adyen, Twilio, Facebook, Instagram, Tripadvisor, Thefork
Square marketplace: Listed
SOC 2: Claimed by vendor (source)
Status page: Public status page, 2 incidents in 90 days
Domain registered: 2007

Frequently asked questions

Does SevenRooms publish pricing?

No. The pricing page shows Starter, Growth and Premium packages, each with a Get a quote button and no prices. Email, events, Voice AI, text marketing and API access are add-ons.

Is there a free plan or free trial?

No free plan or trial is recorded. Access starts with a demo request, and the header shows Login and Get a Demo with no sign-up link.

Does SevenRooms send waitlist texts?

Yes. The vendor describes SMS updates for waitlisted guests, a QR code and Google Reserve waitlist for walk-ins, and two-way SMS during the visit. SMS limits are not published.

Does SevenRooms integrate with a POS?

The integrations page lists many POS links, including Toast, Square, Lightspeed, MICROS Simphony, NCR Aloha, Revel and SpotOn. It also lists a Square App Marketplace page.

Alternatives to SevenRooms

SpotOn Reserve From $100 per month
TablesReady From $39 per month
Toast Tables From $50 per month
Waitlist App From $199 per location / month
Waitlist Me From $34.99 per month
Waitly From $49 per month

SevenRooms

Key facts