Waitly

Waitly is waitlist and reservation software made by Arisota Software LLC, a US company with a Scottsdale, Arizona address. It is aimed at restaurants, and the vendor also lists retail, barber shops, beauty salons, bowling alleys, tattoo shops and permanent jewelry businesses.

Guests can add themselves to the waitlist remotely from any device or register at a tablet kiosk by the entrance, and the system texts them when their turn comes. The vendor describes two-way messaging between guests and the restaurant, online reservations configured by capacity and booking hours, and analytics on average wait times, peak hours and employee performance.

Pricing is published and self-serve. The free plan covers 100 guest parties a month at one location. Premium costs USD 49 a month for up to 1,000 guest parties and includes reservations and self check-in, Professional costs USD 99 for up to 3,000 guest parties and two locations, and Enterprise starts at USD 249 or USD 299 depending on which part of the page is read. Enterprise adds unlimited locations, data exports and API integration. Only monthly prices are shown, and subscriptions can be cancelled from the profile menu. Past a plan’s limit the waitlist keeps working while text messages pause until the next month.

Listed integrations are Square, through its App Marketplace listing, and Reserve with Google on Professional. No POS order sync is recorded.

What the data shows

• Update activity: Active. 13 iOS updates in the last 12 months; last update 2026-08-10.
• Market presence: Established. Tranco rank 657,779, Chrome UX Report field data available, domain registered in 2011.
• Buying style: Self-serve. Public pricing and sign-up without talking to sales, with a custom or enterprise plan through sales.
• App Store. The iOS app shows a 4.7 rating from 27 ratings and was first released in 2019. No Android app is recorded.
• Status page. No status page is recorded.
• Compliance. No SOC 2 or HIPAA claim is recorded.