Waitwhile: pricing, features & update activity

Overview

Waitwhile is waitlist, queue management and appointment software for walk-in and appointment-based businesses. It has a free plan, self-serve paid plans from 31 USD per month billed annually, and a quoted Enterprise tier.

Waitwhile is waitlist, queue management and appointment scheduling software from Waitwhile, Inc., with offices listed in San Francisco and Stockholm. Help center articles state that it was acquired by Allegion plc in 2025 and continues as a standalone brand. Its named industries range from barbershops and restaurants to healthcare, government, education, financial services, museums and veterinary clinics, and the catalog marks it restaurant-relevant.

Customers join by link or QR code, on a kiosk, or through an embedded form, then track their place and receive texts, with replies handled through trigger words. Recorded features include wait time estimates, a TV display, a Bookings module, multi-location analytics, surveys, multiple languages, a public API and webhooks, and SSO on Enterprise. Table management is not offered.

Pricing is published. The Free plan covers one location and 50 visits a month. Starter starts at 31 USD per month (entry tier: 1 location, 250 visits a month) and Business at 55 USD, both on the default annual-billing price, with visit limits that scale by tier. The monthly-billed price is not shown on the pricing page text. Enterprise is custom-priced. SMS is sold as prepaid credits at per-segment rates, while email and push cost nothing extra. Contracts are described as cancel anytime.

Recorded integrations include Square POS, Zapier, Salesforce, Slack, Mailchimp, Google Calendar, Outlook, Twilio, Zoom, SurveyMonkey and Zendesk. No Square, Toast or Clover marketplace listing is confirmed.

What the data shows

Update activity: Active (15 changelog entries in the last 12 months; 1 iOS update in the last 12 months; Android app last updated 2026-08-03; last update 2026-08-05).
Market presence: Established (Tranco rank 50,088; 10K+ Google Play installs; Chrome UX Report field data exists; domain registered 2015).
Buying style: Self-serve (public pricing; sign up without talking to sales; a custom or enterprise plan through sales).
App stores: the iOS app shows a 3.4 rating from 19 ratings; the Android app shows 2.8 with 10K+ installs.
Status page: status.waitwhile.com recorded 1 incident in the last 90 days.
Compliance: SOC 2 Type II, ISO 27001 and HIPAA are listed on the homepage, and a BAA is offered on Enterprise only.

Pricing

Starting price: From $31 per month, billed annually
Free plan: Yes
Free trial: No free trial listed
Buying style: Self-serve
Contract: Monthly or annual

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Table management / floor map	No	source
Appointment booking	Yes	source
POS integration	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source
Single sign-on (SSO)	Yes	source
Embeddable signup form	Yes	source

Who it's for

Best for

Low-volume single locations that can stay within the free plan of 50 visits a month source
Multi-site or regulated operations that want a walk-in queue and appointments in one system, with SSO and a BAA on Enterprise source
Teams that want two-way texting, an API, an embeddable form and a Square POS sync source

Not ideal for

Restaurants that need table management or a floor map source
Buyers who want SMS included in the plan price, since SMS is sold as prepaid credits source
Teams that rely mainly on the mobile app, which shows 3.4 on iOS and 2.8 on Android source

Pros and cons

Pros

A free plan is published and self-serve signup is available source
A public changelog lists 15 entries in the last 12 months source
Documents a REST API, webhooks, surveys, a TV display and kiosk setup source
Lists SOC 2 Type II, ISO 27001 and HIPAA claims, with a BAA on Enterprise source

Cons

SMS is billed through prepaid credits and per-segment rates, not included by default source
Plans cap visits per month, and at the cap no new guests can be added until the next cycle source
The monthly-billed price is not shown as page text; the 31 USD figure assumes annual billing source
The mobile app shows store ratings of 3.4 on iOS and 2.8 on Android source

What reviewers mention

Reviewers describe staff and guests picking it up quickly, with fast setup and responsive support (positive) [1] [2] [3]
Texting guests and showing place in line cuts counter questions (positive) [1] [2]
The mobile app has had login, notification and stability problems (negative) [1] [2]

Update activity and company

Update activity: Active
1 iOS update in the last 12 months
15 changelog entries in the last 12 months
Android app last updated 2026-08-03
Last update 2026-08-05
Market presence: Established
Tranco rank 50,088
10K+ Google Play installs
Has Chrome UX Report field data
Domain registered 2015
Buying style: Self-serve
Public pricing
Sign up without talking to sales
Custom or enterprise plan through sales

App Store rating: 3.4 from 19 ratings (Apple, checked 2026-09-30).

Google Play: 10K+ installs, last updated 2026-08-03.

How these labels are calculated

Company and platform

Website: waitwhile.com
Headquarters: US
Parent company: Allegion plc
Integrations: Square, Zapier, Salesforce, Slack, Mailchimp, Google Calendar, Outlook, Google Sheets, Twilio, Zoom, Surveymonkey, Zendesk
SOC 2: Claimed by vendor (source)
HIPAA BAA: Claimed by vendor (source)
Status page: Public status page, 1 incident in 90 days
Domain registered: 2015

Frequently asked questions

Does Waitwhile have a free plan?

Yes. The Free plan covers 1 location and 50 visits a month, and the page says to try it for as long as you want. At the cap no new guests can be added until the next billing cycle or an upgrade.

How much does Waitwhile cost?

Starter starts at 31 USD per month and Business at 55 USD, both on the default annual-billing price with a stated 20 percent saving. Enterprise is custom-priced. SMS is sold separately as prepaid credits.

Does Waitwhile support appointments?

Yes. A Bookings module lets customers schedule appointments alongside the walk-in waitlist.

Who owns Waitwhile?

Help center articles state that Waitwhile was acquired by Allegion plc and continues as a standalone brand. The article says self-serve and free plans remain.

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Key facts