Wavetec: pricing, features & update activity

Overview

Wavetec is a Dubai-headquartered queue management vendor with virtual queuing, appointments, kiosks, signage and feedback tools for banking, government, healthcare and retail, in cloud or on-premises form. Pricing is by demo.

Wavetec is a queue management and self-service vendor headquartered in Dubai Silicon Oasis, with a founding date of 1986 stated on its About page and offices from Barcelona to Sacramento. Its industries include banking, telecom, government, healthcare, airports, retail, DMV, stock exchanges and education. It is catalogued here under retail and public service, healthcare and walk-in queues, and it is not a restaurant waitlist tool.

The queue system covers virtual queuing, where customers join remotely with a virtual QR ticket, an SMS ticket, a mobile app or WhatsApp, and get wait time estimates. In the venue, self check-in kiosks, ticket dispensers and digital signage show ticket and counter information. A cloud appointment product handles booking and scheduling in multiple languages, and a feedback solution works over WhatsApp and SMS. The vendor’s FAQ lists analytics for wait time, service time, abandonment, throughput, CSAT and SLA attainment, branch comparison reports with BI exports, REST APIs and SDKs, and SSO through SAML or OAuth. Deployment is multi-tenant cloud or on-premises.

No prices are published. Buying runs through demo and consultation forms, direct sales and distributors, so book a demo for pricing. Integrations are described generally, as CRM, POS and ERP connections through the API, calendar platforms and WhatsApp, with no named connectors. The vendor claims ISO 9001, ISO 27001 and GDPR compliance.

What the data shows

Update activity: Unknown. No app store or changelog data was found, because no vendor store apps exist.
Market presence: Established. Tranco rank 997,979, Chrome UX Report field data available, domain registered 1996.
Buying style: Sales-led. No public pricing: book a demo for pricing.
Apps: no iOS or Android app found; customer queuing uses a mobile queuing app offered through the customer’s own ecosystem, WhatsApp and web.
Status page: none found.
Pricing record: checked 2026-09-30; no prices found.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source
Single sign-on (SSO)	Yes	source

Who it's for

Best for

Large multi-site, hardware-heavy deployments in banks, DMV-style offices and hospitals that buy through a procurement process source
Organizations that want a choice of multi-tenant cloud or on-premises deployment source
Teams that need SSO, REST APIs and exportable branch comparison reports source

Not ideal for

Small shops that want to sign up and start without a sales conversation source
Buyers who need published prices, SMS or WhatsApp fees, or contract terms before a demo source
Restaurants needing reservations or table management, which are not recorded source

Pros and cons

Pros

Remote joining by virtual QR ticket, SMS ticket or WhatsApp, plus self check-in kiosks source
Appointment booking, feedback tools and analytics tracking wait time, service time, abandonment and CSAT are listed source
ISO 9001 and ISO 27001 certification and GDPR compliance are claimed on the About page source
Multi-language support is recorded for appointments and kiosk tickets source

Cons

No pricing page; the only calls to action are a free demo and a contact form, and hardware is sold alongside the software source
No public documentation, changelog, status page or store apps were found source
No SOC 2 or HIPAA statement from the vendor was found source

What reviewers mention

Helpful, responsive vendor team and reduced customer wait times (single search-result summary of G2) (positive) [1]

Update activity and company

Update activity: Unknown
No app store or changelog data found
Market presence: Established
Tranco rank 997,979
Has Chrome UX Report field data
Domain registered 1996
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: wavetec.com
Founded: 1986
Headquarters: AE
Integrations: Whatsapp
Domain registered: 1996

Frequently asked questions

How much does Wavetec cost?

Wavetec does not publish pricing. The site offers a free demo and a contact page, and prices, SMS and WhatsApp fees and contract terms are not stated. Book a demo for pricing. Kiosks, ticket dispensers and displays are listed as products alongside the software.

Does Wavetec have a free plan or trial?

No free plan or trial is recorded. A free demo is offered, and the vendor also links an ROI calculator.

Can customers join a Wavetec queue remotely?

Yes. The vendor lists virtual QR tickets, SMS tickets, a mobile queuing app and WhatsApp queuing, with wait time estimates in the app.

Is Wavetec cloud or on-premises?

Both. The queue management page says to choose a multi-tenant cloud or on-premises deployment.

Alternatives to Wavetec

Frontlion See vendor pricing page
Net Check In Book a demo for pricing
NextMe From $59.99 per month
QLess Book a demo for pricing
Qmatic Book a demo for pricing
Qminder From $869 per month

Wavetec

Key facts