Frontlion

Frontlion is a queue management, appointment and check-in platform sold by Qtrac, Inc., a company based in the United States. The vendor site says Qtrac is now Frontlion. The product targets retail, banking, education, transportation, public-sector and healthcare sites, and it is catalogued here under retail and public service, healthcare and walk-in queues. It is not a restaurant waitlist tool.

Customers join a line by text message, QR code, kiosk or a greeter, can leave the lobby, and follow position and estimated wait on a mobile view. Digital signage shows queue status. Messaging runs over SMS, WhatsApp, RCS and email in the customer’s language. Appointments share the same line as walk-ins, and a multi-location view compares sites. The data also records customer feedback surveys, a public API with webhooks, and SSO.

Pricing is built around the deployment: locations, channels, integrations and support. Add-on modules have published per-location monthly rates that drop at higher tiers, but the Core platform has no listed rate, and an example estimate adds a one-time deployment of $11,000 to $14,000. Billing is quarterly or annual. There is no self-serve signup; the pricing page leads to a quote or demo request. The only named integration channel in the data is WhatsApp.

What the data shows

• Update activity: Unknown. No app store listing or changelog was found, so there is nothing to count.
• Market presence: Established. The domain was registered in 2013, the Chrome UX Report has field data for it, and it is not in the Tranco top one million.
• Buying style: Sales-assisted. Prices are public in part, some plans require contacting sales, and self-serve signup is not confirmed.
• Apps: no iOS or Android app; staff use web consoles and customers need no app.
• Status page: none found.
• Compliance: the vendor’s security page claims SOC 2 Type II; no HIPAA Business Associate Agreement statement was found.
• Pricing record: checked against the live pricing page on 2026-09-30.