Qmatic: pricing, features & update activity

Overview

Qmatic is a Swedish customer journey platform covering queue management, virtual queuing and appointment booking for healthcare, government, retail and banking sites, sold through demos and partners with no published pricing.

Qmatic is a customer journey platform from Q-MATIC AB, headquartered in Mölndal, Sweden, whose vendor site says it was founded in 1981. It covers queue management, virtual queuing, online appointment booking, displays and signage, feedback and analytics for healthcare, government, retail, banking, education and DMV sites. It is catalogued here under retail and public service, healthcare and walk-in queues, and it is not a restaurant waitlist tool.

There are two deployment routes. Orchestra is an on-premise platform for organizations with multiple locations or large premises, and Experience Cloud is a multi-tenant subscription where modules are added as needed. Mobile Ticket is the virtual-queue web app: customers join by SMS, QR code or URL before arriving, receive SMS updates and wait estimates, and can find nearby branches. Self-service kiosks, waiting-area displays, appointment booking, surveys, exportable reports, SSO and standardized APIs are all recorded. Hardware is sold separately through certified partners and a vendor marketplace.

Qmatic publishes no prices. The vendor says the cloud subscription is priced by the number of customers served, and its FAQ sends buyers to sales, so book a demo for pricing. Sales run through a partner network. Integrations named on the vendor site include Microsoft Teams, Zoom, Webex, WhatsApp, Epic, Cerner, Microsoft Dynamics, Power BI, Tableau and QlikView.

What the data shows

Update activity: Unknown. No app store or changelog data was found, because the product has no vendor store apps.
Market presence: Growing. Tranco rank 1,345,111, no Chrome UX Report field data, domain registered 1999.
Buying style: Sales-led. No public pricing: book a demo for pricing.
Status page: status.qmatic.com reports 3 incidents in the last 90 days.
Compliance: ISO 27001, ISO 9001 and GDPR are claimed; no SOC 2 or HIPAA statement was found.
Pricing record: checked 2026-09-30; no prices found.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source
Single sign-on (SSO)	Yes	source

Who it's for

Best for

Multi-site public-sector, healthcare and banking operations with procurement and integration requirements source
Organizations that need on-premise deployment (Orchestra) or a cloud subscription, plus kiosks and signage source
Teams connecting queuing to Epic or Cerner, video meeting tools, BI tools or SSO source

Not ideal for

Single small shops, since the data shows enterprise scope and review themes cite long installs and high equipment cost source
Buyers who need published prices or a free trial source
Restaurants needing reservations or table management, which are not recorded source

Pros and cons

Pros

Virtual queue join by SMS, QR code or URL, with wait time estimates and multi-language support including right-to-left source
Appointment booking, feedback surveys, analytics with exports, SSO and standardized APIs are all recorded source
A public status page covers Orchestra managed services, Experience Cloud, Mobile Ticket, SMS and Customer Feedback source
ISO 27001, ISO 9001 and GDPR compliance are claimed on the vendor security page source

Cons

No pricing page; the vendor says the cloud subscription is priced by the number of customers served, with no figures source
No SOC 2 or HIPAA statement was found source
No public product documentation or changelog was found source

What reviewers mention

Reviewers describe it as simple to use and customize for basic queue management, with useful real-time analytics (positive) [1] [2]
Slow support response, with email replies taking up to a day (negative) [1] [2]
Long installation and high cost for printers and kiosks (negative) [1] [2]

Update activity and company

Update activity: Unknown
No app store or changelog data found
Market presence: Growing
Tranco rank 1,345,111
No Chrome UX Report field data
Domain registered 1999
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: qmatic.com
Founded: 1981
Headquarters: SE
Parent company: Q-MATIC Group AB
Integrations: Microsoft Teams, Zoom, Webex, Whatsapp, Epic, Cerner, Microsoft Dynamics, Power Bi, Tableau, Qlikview, Microsoft Outlook, Scala
Status page: Public status page, 3 incidents in 90 days
Domain registered: 1999

Frequently asked questions

How much does Qmatic cost?

Qmatic does not publish pricing. Its FAQ says to contact sales, and the vendor describes the cloud subscription as priced by how many customers a site serves. Book a demo for pricing.

Does Qmatic have a free plan or trial?

No free plan or trial is recorded.

Does Qmatic offer virtual queuing and appointments?

Yes. Mobile Ticket lets customers join a virtual queue by SMS, QR code or URL before arriving, and a separate appointment booking solution lets customers schedule online.

Is Qmatic cloud or on-premise?

Both. Orchestra is the on-premise platform for complex or multi-site setups, and Experience Cloud is a multi-tenant SaaS subscription.

Alternatives to Qmatic

Qminder From $869 per month
QueueAway From £14.99 per month
QueueBee Book a demo for pricing
Qwaiting From $249 per month
Ready Text From $49 per month
ScanQueue From $49 per month

Qmatic

Key facts