Qwaiting: pricing, features & update activity

Name: Qwaiting
Price: 249 USD

Overview

Qwaiting is a cloud and on-premises queue management platform with virtual queuing, appointments, kiosks and signage for banking, healthcare and government. Four public plans start at $249 per month with a 14-day trial and no card required.

Qwaiting is a queue management platform offered as cloud software and on-premises, according to the vendor, and the company says it was founded in 2018. It targets banking, healthcare, public sector, retail, DMV, airport and education sites, and is catalogued here under retail and public service, healthcare and walk-in queues. It is not a restaurant waitlist tool.

Visitors join a virtual queue remotely or by scanning a QR code at the entrance, see an estimated wait and queue position, and get SMS, email or WhatsApp updates. Other recorded features are appointment scheduling, self-service kiosks, in-venue display screens, feedback collection, a multi-branch dashboard, analytics and multi-language support. The vendor documents a public API, and the pricing page lists Zapier and webhooks from the Enterprise plan. Named integrations include Salesforce, Zoom, Microsoft Teams, Office 365, Slack, Google Calendar, Okta, JumpCloud, Twilio and Zendesk, along with several SMS gateways.

Pricing is public and tiered by staff logins and features. Starter is $249 per month, Business $349, Enterprise $399 and Custom $649, with yearly billing at ten times the monthly figure. Every plan card shows a 14-day trial, and signup is self-serve. SMS notifications are an extra charge on three plans with no rate shown, and the compare table leaves the SMS row blank for Starter. Hardware such as kiosks and displays is sold by the vendor with no prices shown.

What the data shows

Update activity: Low. 0 iOS updates in the last 12 months and 0 changelog entries in the last 12 months; the last changelog entry was 2025-09-04.
Market presence: Growing. Tranco rank 1,014,653, 500+ Google Play installs, no Chrome UX Report field data, domain registered 2018.
Buying style: Self-serve. Public pricing, and signup without talking to sales.
Apps: iOS staff app last updated 2025-06-16 with 0 ratings; Android app last updated 2025-06-17, 500+ installs.
Status page: none found.
Compliance: the security page lists HIPAA, GDPR, ISO/IEC 27001:2022 and SOC 2 Type 2 items; no Business Associate Agreement statement was found.
Pricing record: verified against the live pricing page on 2026-09-30.

Pricing

Starting price: From $249 per month
Free plan: No free plan listed
Free trial: 14-day free trial
Buying style: Self-serve
Contract: Monthly or annual

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source
Single sign-on (SSO)	Yes	source

Who it's for

Best for

Clinics, bank branches and public offices that want a hosted queue system with fixed monthly tiers and a self-serve trial source
Teams that want kiosks, in-venue signage and an API with public reference docs source
Organizations that need integrations such as Salesforce, Zoom, Microsoft Teams or Okta source

Not ideal for

Buyers who want a free plan, since the cheapest tier is $249 per month source
Teams that need predictable messaging cost, since SMS is listed as an extra charge with no rate shown source
Restaurants needing reservations or table management, which are not recorded source

Pros and cons

Pros

Plan prices are public, from $249 per month (Starter) to $649 per month (Custom), with annual billing giving 2 months free source
A 14-day trial needs no credit card, and signup is self-serve source
Visitors join remotely or by QR code, with wait time estimates and SMS, email or WhatsApp updates source
Public API reference docs are available, and the trust page lists HIPAA, GDPR, ISO 27001 and SOC 2 items source

Cons

Staff logins are capped by plan at 5, 10, 20 and 50, and SMS carries extra charges source
No product update entries were posted in the last 12 months, and the apps have few ratings or installs source
The legal entity and headquarters are not stated on vendor pages, and no status page was found source

What reviewers mention

Reviewers describe setup and daily use as simple, including with no extra hardware (positive) [1] [2]
Support described as responsive and helpful (positive) [1]
Price, especially the annual commitment, is hard for small or non-profit budgets (negative) [1]
Admin configuration is busy, with many settings and hard-to-find features (negative) [1]

Update activity and company

Update activity: Low
0 iOS updates in the last 12 months
0 changelog entries in the last 12 months
Android app last updated 2025-06-17
Last update 2025-09-04
Market presence: Growing
Tranco rank 1,014,653
500+ Google Play installs
No Chrome UX Report field data
Domain registered 2018
Buying style: Self-serve
Public pricing
Sign up without talking to sales

Google Play: 500+ installs, last updated 2025-06-17.

How these labels are calculated

Company and platform

Website: qwaiting.com
Founded: 2018
Integrations: Salesforce, Zapier, Zoom, Microsoft Teams, Office 365, Whatsapp, Slack, Google Calendar, Okta, Jumpcloud, Twilio, Zendesk
SOC 2: Claimed by vendor (source)
Domain registered: 2018
First archived: 2009

Frequently asked questions

How much does Qwaiting cost?

Qwaiting lists four plans on its pricing page, all tiers of the same queue management product. Starter is $249 per month ($2,490 per year), Business is $349, Enterprise is $399 and Custom is $649 per month. Annual billing gives 2 months free. SMS notifications are listed as an extra charge with no rate shown.

Does Qwaiting have a free plan or trial?

There is no free plan. A 14-day free trial is offered on every plan, and the pricing FAQ says it does not require a credit card.

Which features need a higher plan?

The compare table lists staff logins of 5, 10, 20 and 50 by plan. Kiosk app, appointment scheduling, analytics and multi-language support are shown from Business, API access from Enterprise, and SAML and SSO on the Custom plan.

Does Qwaiting have mobile apps?

Yes. A staff app is listed on iOS and Android, and a customer app on iOS. The iOS staff app has no ratings and the Android app has 500+ installs.

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Qwaiting

Key facts