VirtuaQ: pricing, features & update activity

Overview

VirtuaQ is a cloud or on-premise queue management system for banks, hospitals, government and retail, run by Lucep Pte Ltd in Singapore. Pricing is not published; buyers request a consultation.

VirtuaQ is a queue management system for walk-ins, appointments and customer flow, operated by Lucep Pte Ltd of Singapore with an Indian subsidiary. The vendor says the product has been in production since 2015. Its named industries include financial services, healthcare, government, retail, supermarkets, airports, temples and restaurants, though the catalog does not mark it restaurant-relevant. The About page names India, Southeast Asia, Africa and Mexico as regions.

Customers join by QR code, SMS, WhatsApp or a mobile web link, and can take a ticket at a kiosk. They receive notifications by SMS, WhatsApp or browser, and see estimated service times. Display screens show queue information alongside signage content. Appointments blend with walk-ins in one queue. The vendor lists multi-branch management, reporting on wait times and counter performance, a feedback indicator, multi-language kiosks, an open REST API and SSO through LDAP, OAuth and ADFS. Inbound SMS queuing is listed, but two-way texting is not described.

Pricing is not published. Every call to action, including Pricing and Start Trial, leads to a consultation or demo form, so there is no self-serve signup. Marketing copy mentions monthly plans and Capex or Opex licensing without figures, and SMS and WhatsApp fees are not stated. Deployment is managed cloud or on-premise, and the vendor team configures the system after signup.

The only named integration is WhatsApp. CRM, core banking and hospital-system connectivity are described by category. No marketplace listings are recorded.

What the data shows

Update activity: Unknown (no app store or changelog data found).
Market presence: Small (not in the Tranco top 1M; no Chrome UX Report field data; domain registered 2016).
Buying style: Sales-led (no public pricing, so book a demo for pricing).
App stores: no store apps are recorded; customers use web, SMS, WhatsApp and QR.
Status page: none found. No changelog page was found.
Documentation: the support link opens a ticket portal rather than a documentation site.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source
Single sign-on (SSO)	Yes	source

Who it's for

Best for

Large multi-branch organizations that want vendor-configured queue systems, cloud or on-premise source
Buyers who need single sign-on, an open REST API and multi-language kiosks source
Sites whose customers have no smartphone, since kiosk ticketing is documented source

Not ideal for

Buyers who want to see a price or start a trial without talking to the vendor source
Restaurants that need table management or reservations, which the data does not record source
Teams that want a native mobile app, as no store apps are recorded source

Pros and cons

Pros

Customers can join by QR code, SMS, WhatsApp or a mobile web link with no app install source
Combines appointments and walk-ins in one queue, with analytics and a feedback indicator source
Documents LDAP, OAuth and ADFS single sign-on with multi-factor authentication source

Cons

No published pricing; the Pricing menu link opens a consultation form source
No self-serve signup or trial is offered, and the demo form is the entry point source
API guides require a request-access form, so no public reference is available source

Update activity and company

Update activity: Unknown
No app store or changelog data found
Market presence: Small
Not in the Tranco top 1M
No Chrome UX Report field data
Domain registered 2016
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: virtuaq.com
Headquarters: SG
Integrations: Whatsapp
Domain registered: 2016

Frequently asked questions

Does VirtuaQ publish pricing?

No. The Pricing link on the vendor site opens a consultation form, and no prices appear. Marketing copy mentions monthly plans and Capex or Opex licensing but gives no figures.

Does VirtuaQ have a free plan or trial?

Neither is recorded. The Start Trial button leads to a demo request form, so access begins with a conversation with the vendor team.

How do customers join a VirtuaQ queue?

By scanning a QR code, sending an SMS, using WhatsApp or opening a mobile web link, with no app install. Kiosk-based ticketing is also available for customers without a phone.

Can VirtuaQ be deployed on-premise?

Yes. The vendor FAQ says both managed cloud and on-premise deployment are supported.

Alternatives to VirtuaQ

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Wavetec Book a demo for pricing

VirtuaQ

Key facts