Verint Appointment and Queuing: pricing, features & update activity

Overview

Verint Appointment and Queuing is appointment booking, queue management and event management software from Verint for bank branches, retail stores and campus service hubs. Sold by demo only, with no published pricing.

Verint Appointment and Queuing is a product line from Verint Systems Inc., based in Melville, New York, covering appointment booking, queue management and event management. The technology came from Qudini, which Verint announced in January 2023. This listing covers only that product, not Verint’s wider contact-center and workforce suite. It is aimed at banks and credit unions, retail stores and education sites, and is catalogued here under retail and public service and walk-in queues. It is not a restaurant waitlist tool.

On the appointment side, customers book 24/7, in person or by video call, and receive SMS and email reminders. On the queue side, customers join a digital waitlist through a host, a self-service kiosk or tablet, or a QR code or SMS link on a phone, and get notifications about position and estimated wait. Post-visit messages can collect feedback. The vendor also mentions real-time insights and general CRM, workforce-management and analytics integrations, but the data records no named connectors, no public API and no multi-location management specific to this product.

Pricing is not published. The product pages offer Get a Demo and Contact Sales only, so book a demo for pricing. The vendor’s Trust Center lists certifications but leads with legacy Calabrio materials, and its coverage of this product is not stated. Since late 2025 the vendor has been owned by Thoma Bravo, according to a Verint press release.

What the data shows

Update activity: Active. 6 iOS updates in the last 12 months; the last was 2026-09-22.
Market presence: Established. Tranco rank 42,348 (for verint.com as a whole), Chrome UX Report field data available, domain registered 2000.
Buying style: Sales-led. No public pricing: book a demo for pricing.
App Store: iOS staff app first released 2015-09-10, 6 ratings, too few to show a score. No Android app found.
Status page: the vendor status page redirects to a page marked inactive.
Pricing record: checked 2026-09-30; no prices found.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Wait time estimates	Yes	source
Appointment booking	Yes	source
Customer feedback surveys	Yes	source

Who it's for

Best for

Bank branches, credit unions and retail stores that want booked appointments and a walk-in digital waitlist managed together source
Sites that check customers in by host, kiosk, tablet, QR code or SMS link on arrival source

Not ideal for

Independent single-location businesses wanting a self-serve waitlist, since buying is by demo and sales contact source
Buyers who need published prices or a trial source
Teams that need remote waitlist joining, which the queue page does not state; remote booking is through appointments source

Pros and cons

Pros

Appointments can be booked 24/7, in person or by video call, with SMS and email reminders source
Walk-in check-in options include kiosk, tablet, QR code or SMS link, with position and wait time notices source
Post-visit messages can collect feedback source
The iOS staff app had 6 updates in the last 12 months, the latest on 2026-09-22 source

Cons

No pricing page; the only calls to action are Get a Demo and Contact Sales, and SMS limits and fees are not stated source
The iOS app has too few ratings (6) to show a score source
No public documentation, changelog or named integrations were found, and the status page reads inactive source

What reviewers mention

Reviewers describe it as flexible and quick to put in place, with responsive support (positive) [1]
The mobile app feels dated and lacks scheduling features that the desktop version has (negative) [1]
Setting up calendars and special days is time-consuming for large or variable-schedule teams (negative) [1]

Update activity and company

Update activity: Active
6 iOS updates in the last 12 months
Last update 2026-09-22
Market presence: Established
Tranco rank 42,348
Has Chrome UX Report field data
Domain registered 2000
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: verint.com
Headquarters: US
Parent company: Thoma Bravo
Status page: Public status page
Domain registered: 2000

Frequently asked questions

How much does Verint Appointment and Queuing cost?

Verint does not publish pricing for this product. The product pages offer only Get a Demo and Contact Sales, so book a demo for pricing. SMS limits and contract terms are not stated either.

Is this the same as the former Qudini product?

The product came from Qudini. A Verint press release dated January 13, 2023 describes technology acquired from Qudini, and the iOS app listing is still published under the seller name Qudini Ltd.

Does it cover walk-ins as well as appointments?

Yes. Verint lists appointment booking, a digital waitlist for walk-ins and event management as parts of the product. Walk-ins can be added by a host, kiosk, tablet, QR code or SMS link.

Who owns Verint?

Verint Systems Inc. is the vendor entity. A Verint press release says Thoma Bravo completed its acquisition of Verint on November 26, 2025.

Alternatives to Verint Appointment and Queuing

VirtuaQ Book a demo for pricing
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WaitWell From $29 per location / month
Waitwhile From $31 per month, billed annually
Wavetec Book a demo for pricing

Verint Appointment and Queuing

Key facts