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QLess

Queue management, appointment scheduling and call-back queuing software for DMV, government, healthcare and higher education.

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Overview

QLess is a queue management, appointment scheduling and call-back queuing platform from QLESS, Inc. for DMV, government, healthcare and higher-education service counters. Pricing is by demo; a free consumer app lists participating locations.

QLess is a queue management, appointment scheduling and call-back queuing platform from QLESS, Inc., based in Pasadena, California. The vendor says it was founded in 2007. Its industry pages cover DMVs, government, healthcare and higher education, and it is catalogued here under retail and public service, walk-in queues and healthcare. It is not a restaurant waitlist tool.

Customers join a line by text, web or an onsite lobby or kiosk, and receive wait time forecasts. Appointments can be blended with walk-ins, and the data records multi-location load balancing, live availability across nearby locations, waiting-room monitors, native surveys, service analytics and an API framework. Notices go out by SMS or email, and an emergency shutdown feature can redirect customers across sites. Public users find and join lines through the free QLess consumer app, which lists participating businesses only.

QLess publishes no prices. There is no pricing page, no plan list and no trial, and the terms refer to a service order, so buying is order-form based. Book a demo for pricing. No named integration partners or marketplace listings are recorded. The About page says the system is built in alignment with SOC 2 criteria and HIPAA standards; that is a statement of alignment, and no certified report or Business Associate Agreement is recorded.

What the data shows

Update activity: Low. 0 iOS updates in the last 12 months; the Android app was last updated 2025-08-14, which is the most recent update recorded.
Market presence: Established. Tranco rank 116,554, 500K+ Google Play installs, domain registered 1999. No Chrome UX Report field data.
Buying style: Sales-led. No public pricing: book a demo for pricing.
iOS app: rated 4.9 from 11,660 ratings, last updated 2024-02-05. Android app: rated 4.4, 500K+ installs.
Status page: status.qless.com exists but shows a sign-in prompt; no incident data is public.
Pricing record: checked 2026-09-30; no prices found.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source

Who it's for

Best for

Public-sector counters, DMVs and multi-site healthcare labs that buy through a procurement or order-form process source
Organizations that want walk-ins and booked appointments blended in one system, with load balancing across nearby locations source
Teams that need survey capture and service analytics alongside queuing source

Not ideal for

Small businesses wanting published prices or self-serve signup source
Restaurants needing reservations or table management, which are not recorded source
Buyers who need public help documentation, since the support hubs require a login source

Pros and cons

Pros

Join options include text, web and onsite lobby or kiosk, with SMS or email notices to customers source
Multi-location load balancing and shared live appointment availability across nearby locations are listed source
The iOS consumer app shows 4.9 from 11,660 ratings, and the Android app shows 4.4 with a 500K+ Google Play install band source
An API framework is mentioned for connecting existing tools source

Cons

No pricing page; every call to action is Request a Demo, and SMS limits and fees are not stated source
The iOS consumer app has had no updates in the last 12 months source
The status page and the help portals are sign-in gated, and no public changelog was found source
Compliance wording on the About page says alignment with SOC 2 criteria and HIPAA standards, not a certification or a BAA source

What reviewers mention

Reviewers say remote check-in saves time (positive) [1] [2]
Posted wait times are often shorter than the actual wait (negative) [1]
Reliability and booking problems, such as sign-ups that fail or no open appointment slots (negative) [1]
Business reviewers describe steep pricing and slow support (negative) [1]

Update activity and company

Update activity: Low
0 iOS updates in the last 12 months
Android app last updated 2025-08-14
Last update 2025-08-14
Market presence: Established
Tranco rank 116,554
500K+ Google Play installs
No Chrome UX Report field data
Domain registered 1999
Buying style: Sales-led
No public pricing: book a demo for pricing

App Store rating: 4.9 from 11660 ratings (Apple, checked 2026-09-30).

Google Play: 500K+ installs, last updated 2025-08-14.

How these labels are calculated

Company and platform

Website: qless.com
Founded: 2007
Headquarters: US
Parent company: Palisades Equity
Status page: Public status page
Domain registered: 1999

Frequently asked questions

How much does QLess cost?

QLess does not publish pricing. Every call to action on the site is Request a Demo, so buyers need to book a demo for pricing. SMS limits and fees are not stated either.

Does QLess have a free plan or trial?

No free plan or trial is recorded. The QLess consumer app is free for the public to find and join lines at participating businesses, but that is not a business plan.

Does QLess handle appointments as well as walk-ins?

Yes. The vendor lists appointment scheduling that blends booked visits with walk-ins, plus call-back queuing, and multi-location load balancing.

Which platforms does QLess have apps for?

Consumer apps exist for iOS and Android. No staff or admin app was found; administration is through the vendor's web products.

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