Yelp Guest Manager: pricing, features & update activity

Name: Yelp Guest Manager
Price: 159 USD

Overview

Yelp Guest Manager is a reservation, waitlist and table management system from Yelp Inc. for restaurants, run from an iPad. Plans start at USD 159 a month billed monthly, with no cover fees, and buying goes through a demo rather than self-serve sign-up.

Yelp Guest Manager is the reservation, waitlist and table management product of Yelp Inc., a US company founded in 2004. The host stand runs from an iPad, and bookings and waitlist entries can come from Yelp, Google Search and Apple Maps. The vendor lists restaurants as its industry, and the product has gone through earlier Yelp reservation and waitlist products.

It covers online reservations, an online waitlist, guaranteed seating areas, daily analytics, to-go management and two-way texting, with wait times estimated by machine learning per the vendor FAQ. Plus adds POS integration, a guestbook, guest profiles, floor-plan customization and credit card holds, and Enterprise adds an API, a data feed and Olo and Punchh integrations.

Pricing is published, with a demo required to buy. Basic is USD 159 a month billed monthly (USD 129 billed annually) and is capped at 500 booked covers a month. Plus is USD 349 monthly (USD 279 annually) with unlimited covers, and Enterprise is custom. The vendor states there are no cover fees. A Kiosk add-on costs USD 99 a month and a Guest Experience Survey add-on USD 129. Subscriptions are month-to-month, though an annual commitment carries an early termination fee.

Listed integrations include Toast, NCR Aloha, Oracle Micros, Dinerware, Squirrel, Xpient, POSitouch, Olo, Punchh, Grubhub, ChowNow and Reserve with Google.

What the data shows

Update activity: Active. 14 iOS updates and 8 changelog entries in the last 12 months; last update 2026-09-22.
Market presence: Established. Tranco rank 676 (for the Yelp domain), Chrome UX Report field data available, domain registered in 2003.
Buying style: Sales-assisted. Pricing is public, some plans require contacting sales, and self-serve sign-up is not confirmed.
App Store. The iOS app shows a 4.6 rating from 1,784 ratings and was first released in 2010. The written reviews read more critically than the average. No Android host app is recorded.
Status page. Yelp’s shared status page for developer APIs and Yelp for Restaurants services, status.developer.yelp.com, lists Yelp Guest Manager as a component. It recorded no incidents in the last 90 days.
Compliance. No SOC 2 or HIPAA claim is recorded.

Pricing

Starting price: From $159 per month
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-assisted
Contract: Monthly or annual

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Wait time estimates	Yes	source
Reservations	Yes	source
Table management / floor map	Yes	source
POS integration	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source

Who it's for

Best for

Full-service restaurants that want reservations and the waitlist listed on Yelp, Google Search and Apple Maps source
Venues on a supported POS such as Toast, NCR Aloha or Micros, which are available on the Plus plan and above source
Multi-location groups that want aggregate analytics, an API and a data feed on the Enterprise plan source

Not ideal for

Buyers who want a free plan or self-serve sign-up, since a demo is required to buy source
Operators who need an Android host device, since only an iPad app is recorded source
Low-volume venues, as the Basic plan caps booked covers at 500 a month source

Pros and cons

Pros

Prices are published for Basic and Plus, with monthly and annual billing and no cover fees source
Two-way texting is included in every plan, and no text cap or overage fee is listed source
Optional add-ons include a guest kiosk and a post-visit survey source
Lists many POS, ordering and delivery integrations, plus Reserve with Google source

Cons

POS integration, floor-plan customization and credit card holds need the Plus plan source
Kiosk (USD 99 a month) and Guest Experience Survey (USD 129 a month) cost extra source
An annual commitment carries an early termination fee, and the amount is not published source

What reviewers mention

App Store and Capterra reviewers report updates that broke host-stand workflows or left iPads out of sync (negative) [1] [2]
Reviewers describe support as hard to reach or unable to fix problems during service (negative) [1] [2]
Reviewers describe forced migrations between Yelp products and price increases (negative) [1] [2]
Older reviews praise simple setup and a clear host-stand screen (positive) [1] [2]

Update activity and company

Update activity: Active
14 iOS updates in the last 12 months
8 changelog entries in the last 12 months
Last update 2026-09-22
Market presence: Established
Tranco rank 676
Has Chrome UX Report field data
Domain registered 2003
Buying style: Sales-assisted
Public pricing
Self-serve signup not confirmed

App Store rating: 4.6 from 1784 ratings (Apple, checked 2026-09-30).

How these labels are calculated

Company and platform

Website: business.yelp.com
Founded: 2004
Headquarters: US
Integrations: Toast, Ncr Aloha, Oracle Micros, Dinerware, Squirrel, Xpient, Positouch, Olo, Punchh, Grubhub, Eatstreet, Chownow, Delivery Com, Reserve with Google
Status page: Public status page, 0 incidents in 90 days
Domain registered: 2003

Frequently asked questions

How much does Yelp Guest Manager cost?

Basic is USD 159 a month billed monthly or USD 129 a month billed annually, and Plus is USD 349 monthly or USD 279 annually. Enterprise is custom priced. The vendor states there are no cover fees.

Is there a free plan or trial?

No free plan is listed. Product pages mention up to 60 days free without published terms, so no trial length is recorded.

Does it text guests when a table is ready?

Yes. The iPad app sends text notifications, including an almost-ready message, and staff can reply to guests through two-way texting. Two-way texting is included in all plans.

What devices does it run on?

The host app runs on an iPad, and the pricing page lists a free iPad in all plans. No Android host app is recorded.

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Key facts