Crunchtime Host: pricing, features & update activity

Overview

Crunchtime Host is host-stand software for restaurant brands, combining waitlist, reservations and table management with two-way SMS. It is sold by demo request, and the vendor lists a SOC 2 Type 2 audit.

Crunchtime Host is host-stand software for restaurant brands from Crunchtime Information Systems, Inc., a Delaware corporation based in Boston. It was previously ConnectSmart Host, a QSR Automations product, and the vendor describes the same products, teams and support continuing under the new name.

The product combines a waitlist, reservations and table management on one platform. Guests receive two-way SMS messages when a table is ready, staff quote waits, and guests can join the waitlist or book from Google through the Reserve with Google integration. Reservations also come in through OpenTable, the reservation book and the Host portal or app. The vendor states analytics and pairing with Crunchtime Kitchen for kitchen status.

Pricing is by demo. The Host page has no price list and its only call to action is a personalized demo. SMS limits and overage fees are not published, and the contract term for Host is not stated. The vendor’s general subscription terms renew orders for one-year periods unless the order says otherwise. The vendor names multi-unit restaurant brands as customers.

Recorded integrations are Reserve with Google, OpenTable, Toast and Lightspeed. The vendor says it has over 80 point-of-sale partners. No public API documentation was found.

What the data shows

Update activity: Active (6 iOS updates in the last 12 months; last update 2026-08-25).
Market presence: Established (Tranco rank 344,958 for the whole crunchtime.com site; Chrome UX Report field data; domain registered 1996).
Buying style: Sales-led (no public pricing: book a demo for pricing).
App Store: iPad-only app first released 2021, with no ratings yet. No Android app is recorded.
Status page: published at status.crunchtime.com, covering Crunchtime overall.
Compliance: the vendor states SOC 2 Type 2 audits for all products. No HIPAA claim is recorded.
Last verified 2026-09-30.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Wait time estimates	Yes	source
Reservations	Yes	source
Table management / floor map	Yes	source
POS integration	Yes	source
Analytics & reporting	Yes	source

Who it's for

Best for

Multi-unit restaurant brands that want waitlist, reservations and table management in one host-stand tool source
Operators that need certified POS integrations, including Toast and Lightspeed source
Buyers whose security review asks for a SOC 2 Type 2 audit source

Not ideal for

Buyers who want published prices, a trial or self-serve sign-up source
Operators who need an Android app, since only an iPad app is recorded source
Teams that need a documented public API, since none was found source

Pros and cons

Pros

Records two-way SMS, wait quotes and reservations from several sources source
Records POS integration, with a certified list of roughly 80 partners source
Records analytics and Reserve with Google and OpenTable integrations source
States a SOC 2 Type 2 audit covering all products source

Cons

No public pricing; the only call to action is a demo request source
SMS limits and overage fees are not published source
No Android app is recorded and the iOS app is iPad only source
Contract length for Host is not stated; the vendor's general terms renew orders for one year unless the order says otherwise source

Update activity and company

Update activity: Active
6 iOS updates in the last 12 months
Last update 2026-08-25
Market presence: Established
Tranco rank 344,958
Has Chrome UX Report field data
Domain registered 1996
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: crunchtime.com
Headquarters: US
Integrations: Reserve with Google, OpenTable, Toast, Lightspeed
SOC 2: Claimed by vendor (source)
Status page: Public status page
Domain registered: 1996

Frequently asked questions

How much does Crunchtime Host cost?

Pricing is not published. The Host page offers a personalized demo only, and SMS limits and overage fees are not stated.

Is there a free plan or trial?

Neither is recorded. Sign-up is through a demo request, and no self-serve sign-up is offered.

What was Crunchtime Host called before?

The vendor page says ConnectSmart Host is now Crunchtime Host. The product came from QSR Automations, which merged with Crunchtime, and the iOS app seller is still listed as QSR Automations LLC.

Which POS systems does it connect to?

The vendor's certified list includes Toast, Lightspeed K-Series, SpotOn Restaurant, Revel, Aloha and Oracle MICROS among roughly 80 partners. Square and Clover are not on the list.

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Key facts