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Servme

Name: Servme
Price: 129 USD

Guest management platform for restaurants and hotels in the Middle East and North Africa, covering bookings, waitlists and guest profiles.

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Overview

Servme is a guest management platform from SERVME DMCC in Dubai, covering reservations, waitlists, table management and guest profiles for restaurants, hotels and F&B groups in the Middle East and North Africa. Plans are priced per venue, billed annually, and start through a demo.

Servme is a guest management platform made by SERVME DMCC, founded in 2015 and based in the United Arab Emirates, with offices in Dubai, Beirut and New York. The vendor targets restaurants, hotels, F&B groups and entertainment venues, with a regional focus on the Middle East and North Africa.

The product bundles a reservations dashboard, table management, a branded booking widget, guest profiles, marketing tools and a waitlist. According to the platform page, the waitlist handles both virtual and walk-in guests, and guests are notified by SMS or WhatsApp when a table frees. The waitlist is one module within a larger reservation and CRM suite rather than a stand-alone queue tool.

Pricing is published per venue per month and billed annually: Starter at USD 129, Essential at USD 199 and Advanced at USD 299. Essential adds post-dining surveys and review management, and Advanced adds POS integration, multi-venue reservations and advanced reporting. A 1% fee applies to payment deposits and pre-authorisations, and SMS bundles are priced separately without published rates. There is no self-serve sign-up: the plan buttons read Book a Demo or Talk to Sales.

Listed connections include POS systems (Oracle Simphony, Foodics, Revel, Aloha), Oracle Opera for hotels, payment providers (Stripe, MyFatoorah, Moyasar, Paymob), and booking channels such as Google Reserve, Instagram, Facebook, Tripadvisor and Zomato. The vendor says it shares its open APIs with third parties after a technical scoping meeting.

What the data shows

Update activity: Active. 7 iOS updates in the last 12 months; the Android app was last updated 2026-08-28.
Market presence: Established. Tranco rank 1,356,310, 1K+ Google Play installs, Chrome UX Report field data available, domain registered in 2013.
Buying style: Sales-assisted. Pricing is public, some plans require contacting sales, and self-serve sign-up is not confirmed.
App stores. The iOS app was first released in 2023 and has fewer than 10 ratings, so no rating is shown. The Android app lists 1K+ installs.
Status page. A status page is listed at status.servmeco.com.
Compliance. No SOC 2 or HIPAA claim is recorded.

Pricing

Starting price: From $129 per venue / month, billed annually
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-assisted
Contract: Annual contract

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
SMS notifications	Yes	source
Reservations	Yes	source
Table management / floor map	Yes	source
POS integration	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source

Who it's for

Best for

Restaurants, hotels and F&B groups in the Middle East and North Africa that want reservations, CRM and a waitlist in one suite source
Multi-site operators that need POS integration and multi-venue reservations, which are on the Advanced plan source
Venues that want the waitlist included from the lowest plan, with SMS or WhatsApp guest notifications source

Not ideal for

Buyers who want to sign up and start without a demo, since every plan button leads to a demo or sales contact source
Operators wanting a stand-alone queue tool, because the waitlist is one module in a larger reservation and CRM suite source
Teams that need SMS prices up front, as bundle prices are not published source

Pros and cons

Pros

Prices are published for three plans, from USD 129 per venue per month billed annually source
Waitlist, reservations and table management are included in the Starter plan source
Booking widget and digital menu are available in English and Arabic source
Lists many POS, payment and booking-channel connections, including Oracle Simphony, Foodics and Stripe source

Cons

Billing is shown as annual only on the pricing page, and no monthly figure is published source
SMS runs on separately priced bundles, and the prices are not shown source
A 1% fee applies to payment deposits and pre-authorisations source

What reviewers mention

Capterra reviewers describe the system as easy to use and quick to train staff on (positive) [1]
Reviewers praise responsive support (positive) [1]
Several reviewers find the marketing tools limited and the SMS price high (negative) [1]

Update activity and company

Update activity: Active
7 iOS updates in the last 12 months
Android app last updated 2026-08-28
Last update 2026-08-28
Market presence: Established
Tranco rank 1,356,310
1K+ Google Play installs
Has Chrome UX Report field data
Domain registered 2013
Buying style: Sales-assisted
Public pricing
Self-serve signup not confirmed

Google Play: 1K+ installs, last updated 2026-08-28.

How these labels are calculated

Company and platform

Website: servmeco.com
Founded: 2015
Headquarters: United Arab Emirates
Integrations: Reserve with Google, Instagram, Facebook, Tripadvisor, Zomato, Whatsapp, Oracle Opera, Oracle Simphony, Foodics, Revel, Aloha, Stripe, Mailchimp, Myfatoorah, Moyasar, Paymob
Status page: Public status page
Domain registered: 2013

Frequently asked questions

How much does Servme cost?

Pricing is published per venue per month, billed annually. Starter is USD 129, Essential USD 199 and Advanced USD 299. A 1% fee applies to payment deposits, and SMS bundles are priced separately.

Does Servme include a waitlist?

Yes. The Starter plan includes reservations, waitlist and table management. The platform page describes virtual and on-premise waitlists with automated SMS or WhatsApp notifications.

Is there a free trial or free plan?

No free plan is recorded. The FAQ says a free trial follows a demo, without stating a length.

Does Servme have mobile apps?

Yes. An iOS app and an Android app are listed, and the vendor says the platform also runs on tablets and iPad.

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