Luma Health: pricing, features & update activity

Overview

Luma Health is a patient engagement platform for health systems and provider groups, with a waitlist module that offers canceled appointment slots by text. Pricing is not published; buyers request a demo.

Luma Health is a patient engagement platform for healthcare providers, operated by Luma Health, Inc. of San Mateo, California. No founding year is stated; the About page timeline begins with early customers in 2015. It serves health systems, specialty groups, rural care and primary care, and the catalog places it in the healthcare category only.

The waitlist is one module of a larger platform. When an appointment is canceled, the system texts an offer to a waiting patient with the same appointment type, duration and provider, either one patient at a time or first-come first-served. Patients can join a waitlist themselves from the scheduling flow, reschedule or cancel by text, and receive feedback prompts after a visit. The vendor describes AI conversations with two-way messaging and multilingual, text-first communication. Kiosk check-in, wait time estimates and a public wait board are not recorded.

Pricing is not published. The only calls to action are demo requests, and modules such as scheduling, waitlist, reminders, intake, payments and AI agents are described as sold together on one platform. Message limits and overage fees are not stated, and no free plan or trial is recorded.

Integrations are central. The vendor lists bidirectional integration with Epic, Oracle Health, MEDITECH, NextGen, Nextech, eClinicalWorks, athenahealth and Greenway. No Square, Toast or Clover listings apply.

What the data shows

Update activity: Unknown (no app store or changelog data found).
Market presence: Established (Tranco rank 103,655; Chrome UX Report field data exists).
Buying style: Sales-led (no public pricing, so book a demo for pricing).
App stores: no vendor store apps are recorded.
Status page: status.lumahealth.io recorded 4 incidents in the last 90 days.
Compliance: SOC 2 Type II is claimed on the security page; no BAA statement was found.
Domain age: not available, because the registration lookup failed.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Appointment booking	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source

Who it's for

Best for

Health systems and practices on a major EHR that want canceled slots refilled by text with write-back to the schedule source
Organizations that require SOC 2 Type II, HITRUST and ISO 27001 attestations from a vendor source
Providers that want reminders, scheduling, feedback and multilingual messaging on one platform source

Not ideal for

Walk-in clinics or businesses that need a live queue, since the waitlist backfills canceled appointments source
Small owner-run clinics and buyers who want published pricing or a self-serve start source
Restaurants, retail and other non-healthcare sites source

Pros and cons

Pros

Offers canceled slots by SMS to matching waitlist patients, one at a time or first-come first-served source
Lists bidirectional integration with Epic, Oracle Health, MEDITECH, NextGen, eClinicalWorks, athenahealth and others source
Patients can reschedule or cancel by text and receive feedback prompts after a visit source

Cons

No public pricing, and the only calls to action are demo requests source
Message limits and overage fees for waitlist texts are not stated source
Wait time estimates, kiosk check-in, a public wait board and analytics details are not recorded source

What reviewers mention

Reminders and waitlist offers reduce no-shows and empty slots (positive) [1]
Support and account management are described as responsive (positive) [1]
Rescheduling, notification handling and sync delays cause problems for some reviewers (negative) [1]

Update activity and company

Update activity: Unknown
No app store or changelog data found
Market presence: Established
Tranco rank 103,655
Has Chrome UX Report field data
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: lumahealth.io
Headquarters: US
Integrations: Epic, Oracle Health, Meditech, Nextgen, Nextech, Eclinicalworks, Athenahealth, Greenway
SOC 2: Claimed by vendor (source)
Status page: Public status page, 4 incidents in 90 days

Frequently asked questions

Does Luma Health publish pricing?

No. No pricing link appears on the pages read, and the calls to action are Get a demo and Schedule a demo. No free plan, trial or self-serve signup is recorded.

Is Luma Health a walk-in waitlist?

No. Its waitlist offers canceled appointment slots by SMS to waiting patients with the same appointment type, duration and provider. The EHR stays the source of truth.

Which EHR systems does Luma Health integrate with?

The vendor lists bidirectional integration with Epic, Oracle Health, MEDITECH, NextGen, Nextech, eClinicalWorks, athenahealth and Greenway.

Does Luma Health have security attestations?

The security page claims an annual SOC 2 Type II attestation, HITRUST CSF r2, ISO 27001:2022 and TX-RAMP Level 2. No page read states that a business associate agreement is signed.