ER Express: pricing, features & update activity

Overview

ER Express is virtual waiting, online check-in and digital intake software for urgent cares, emergency departments and animal health facilities. Pricing is not published; buyers request a demo or contact sales.

ER Express is virtual waiting, online check-in and digital intake software for urgent cares, emergency departments and animal health facilities. The site’s privacy policy names Picis Clinical Solutions, Inc. as the company behind it, and the About page dates the product to 2011. How ER Express relates to Picis is not stated on the pages read, so no parent company is recorded.

Patients can get in line remotely through a scheduling widget on a facility website, or sign in from a phone by text link or QR code, or at an optional lobby kiosk. They can also book a visit time, complete forms and then wait in the queue. A wait estimate comes from historical data and current throughput, and an optional display board shows place in line without revealing patient details. Texting covers automated alerts plus one-way and two-way messages. Other recorded features include reporting and analytics, a custom feedback survey tool, adjustable capacity settings and routing of volume to the site with the most capacity.

Pricing is not published. The site offers a 45-minute demo and a sales contact, with no free plan, trial or self-serve signup. No SMS allowance or fee is stated.

The one named integration is ezyVet, a veterinary practice system, and the home page mentions optional EMR integration without naming systems. No marketplace listings are recorded. The home page lists HIPAA-compliant as a feature, but no page states that a business associate agreement is signed.

What the data shows

Update activity: Unknown (no app store or changelog data found).
Market presence: Growing (Tranco rank 1,125,449; no Chrome UX Report field data; domain registered 2002).
Buying style: Sales-led (no public pricing, so book a demo for pricing).
App stores: no store apps are recorded.
Status page: none recorded. No changelog page was found.
Reviews: no directory reviews were found, so no review themes are listed.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	Yes	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Wait time estimates	Yes	source
Public live wait board	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Customer feedback surveys	Yes	source

Who it's for

Best for

Urgent care groups and emergency departments that want online check-in into a virtual queue with text updates source
Veterinary practices using ezyVet, which the vendor lists as a full integration source
Multi-site operators that want to steer volume to the location with the most capacity source

Not ideal for

Buyers who want published pricing or a self-serve trial source
Restaurants and retail, since the catalog records healthcare and animal health use only source
Teams that need a public API, SSO or multi-language messages, which the data does not record source

Pros and cons

Pros

Records online check-in by remote widget, QR code or an optional lobby kiosk source
Includes one-way and two-way texting, wait time estimates and an optional display board source
Includes a custom feedback survey tool, reporting and analytics source

Cons

No public pricing, and the site offers only a 45-minute demo or a sales contact source
No BAA is stated even though the site lists HIPAA compliance as a feature source
Product pages are currently written for veterinary clinics, and the help center could not be read source

Update activity and company

Update activity: Unknown
No app store or changelog data found
Market presence: Growing
Tranco rank 1,125,449
No Chrome UX Report field data
Domain registered 2002
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: erexpress.com
Founded: 2011
Headquarters: US
Integrations: Ezyvet
Domain registered: 2002

Frequently asked questions

Does ER Express publish pricing?

No. There is no pricing page. The vendor offers a 45-minute demo or a conversation with its sales team, and no SMS allowance or overage fee is stated.

Does ER Express have a free plan or trial?

Neither is stated on the pages read. The only routes in are a demo request and a sales contact, and no self-serve signup is recorded.

How do patients check in with ER Express?

Patients can save a spot remotely through a scheduling widget on the facility website, or sign in from a phone by text link or QR code, or at a lobby kiosk. They then receive text updates about their place in line.

Which industries does ER Express serve?

The catalog records urgent care, emergency departments and animal health. Its customer stories cover urgent care, emergency department and animal hospital sites.

Alternatives to ER Express

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ER Express

Key facts