DoctorConnect: pricing, features & update activity

Overview

DoctorConnect is a patient engagement platform for medical practices, with reminders, scheduling, surveys and an automated cancellation waiting list. Pricing is quoted after a consultation and is not published.

DoctorConnect is a patient engagement platform for medical practices, run by Adtel International of Addison, Texas. The DoctorConnect line dates to 2009, and Adtel says it has operated in the Dallas area since 1992. It serves medical practices, behavioral health, optometry, chiropractic, pediatrics, dentistry and veterinary clinics. The site says it is for medical practitioners only.

It is not a walk-in queue. Its waiting list works on canceled appointments: when a slot opens, matching waitlist patients get a text with a link to claim it, the first to claim wins and staff accept or reject the claim. Settings control provider, location and appointment-type matching, how many patients are contacted and the delay between messages. Other recorded features include online scheduling, reminders by text, voice and email in English or Spanish, HIPAA-compliant two-way texting, a lobby tablet kiosk, automated surveys and multi-location support.

Pricing is not published. A pricing page offers a personal quote, a guided demo or a question form, and the homepage says pricing scales with practice size and modules. Reminder and waitlist SMS costs are not stated. No free plan, trial or self-serve signup is recorded.

The vendor emphasizes EHR and practice-management integrations, with named systems including AdvancedMD, athenahealth, eClinicalWorks, Epic, Greenway, NextGen, Dentrix and DrChrono. No marketplace listings are recorded.

What the data shows

Update activity: Unknown (no app store or changelog data found).
Market presence: Established (Tranco rank 749,636; Chrome UX Report field data exists; domain registered 2007).
Buying style: Sales-led (no public pricing, so book a demo for pricing).
App stores: no store apps are recorded.
Status page: none recorded. No changelog page was found.
Compliance: a business associate agreement is available; no SOC 2 report of its own is claimed.

Pricing

Starting price: Book a demo for pricing
Free plan: No free plan listed
Free trial: No free trial listed
Buying style: Sales-led
Contract: Not stated

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
QR code check-in	No	source
Self check-in kiosk	Yes	source
SMS notifications	Yes	source
Two-way SMS	Yes	source
Appointment booking	Yes	source
Multi-location management	Yes	source
Customer feedback surveys	Yes	source
Multi-language guest messages	Yes	source

Who it's for

Best for

Single-site and multi-location medical, dental or veterinary groups that already run an EHR or practice-management system source
Practices that want to refill canceled appointment slots by text from a waiting list source
Practices that want HIPAA-compliant two-way texting and a signed business associate agreement source

Not ideal for

Walk-in businesses that need a live queue, since the waiting list only backfills canceled appointments source
Buyers who want to see a price or start without a demo source
Sites that want QR code check-in, which the vendor states is planned but not built source

Pros and cons

Pros

Texts canceled slots to matching waitlist patients, with staff approval of each claim source
Lists integrations with systems such as athenahealth, Epic, eClinicalWorks, NextGen and Dentrix source
Offers a lobby tablet kiosk, automated surveys and reminders in English or Spanish source

Cons

No public pricing, and the vendor routes all inquiries through a demo or consultation source
A generally available public API is not recorded; the developer gateway is described as a private pilot source
Wait time estimates, a public wait board and analytics beyond survey reports are not recorded source

What reviewers mention

Automated reminders and texting reduce no-shows and phone work (positive) [1]
Support and training staff are described as helpful and responsive (positive) [1]
Limited EHR links push practices into manual steps and workflow gaps (negative) [1]

Update activity and company

Update activity: Unknown
No app store or changelog data found
Market presence: Established
Tranco rank 749,636
Has Chrome UX Report field data
Domain registered 2007
Buying style: Sales-led
No public pricing: book a demo for pricing

How these labels are calculated

Company and platform

Website: doctorconnect.net
Founded: 2009
Headquarters: US
Parent company: Adtel International
Integrations: Advancedmd, Athenahealth, Eclinicalworks, Epic, Greenway, Nextgen, Dentrix, Drchrono
HIPAA BAA: Claimed by vendor (source)
Domain registered: 2007
First archived: 2006

Frequently asked questions

Does DoctorConnect publish pricing?

No. The vendor says pricing scales with practice size and the modules used, and it gives an exact quote after a consultation. A pricing page exists but shows no prices.

Is DoctorConnect a walk-in waitlist?

No. Its waiting list texts canceled appointment slots to matching patients, and the first to claim a slot wins, with staff accepting or rejecting the claim. It does not manage a live walk-in line.

Does DoctorConnect have a free plan or trial?

Neither is stated. Every call to action is to schedule a demo, a consultation or a chat, and no self-serve signup is recorded.

Does DoctorConnect sign a HIPAA business associate agreement?

Yes. Its HIPAA page says a full business associate agreement is available to every healthcare customer. The vendor says it has no SOC 2 report of its own.

Alternatives to DoctorConnect

ER Express Book a demo for pricing
Frontlion See vendor pricing page
Luma Health Book a demo for pricing
Net Check In Book a demo for pricing
NextMe From $59.99 per month
Noterro From $55 per month

DoctorConnect

Key facts