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Acuity Scheduling

Name: Acuity Scheduling
Price: 34 USD

Online appointment scheduling; Standard and Premium plans add a waitlist that texts clients when a one-on-one slot opens.

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Overview

Acuity Scheduling is an online appointment scheduling product from Squarespace. Its waitlist texts clients when a one-on-one slot opens, and it is included on the Standard plan ($34 per month billed monthly) and Premium, not on Starter.

Acuity Scheduling is an online appointment scheduling product, founded in 2006 and acquired by Squarespace in 2019; Squarespace, Inc. is the contracting entity named in the terms. It serves beauty, wellness, fitness, arts, education and business-services providers. This listing covers its waitlist capability, which is narrower than the product as a whole, and it is catalogued under appointments rather than walk-in queues.

The waitlist is available for one-on-one appointments on the Standard and Premium plans with SMS enabled; the vendor states it is not available for classes. Clients join from the booking page, choose the times they want and agree to text alerts. When a matching appointment opens, waitlisted clients are texted and the first to complete the booking gets the slot. Businesses can limit how close to an appointment a waitlist booking can happen, view current, expired and booked requests, and add a client manually. Other recorded features include client self-scheduling, per-location or per-employee calendars, reporting, a Premium API, Enterprise SSO, checkout through Square or Stripe readers, and a signed HIPAA agreement on Premium.

Pricing is public and tiered. Standard is $34 per month billed monthly or $27 billed annually, and Premium is $61 or $49; Starter ($20 or $16) has no waitlist. Each plan shows a 7-day trial with no card, and Enterprise is by contact. Named integrations include Square, Stripe, PayPal, Zoom, Zapier, Mailchimp and QuickBooks.

What the data shows

Update activity: Active. 25 iOS updates in the last 12 months; the last update on either app was 2026-09-28.
Market presence: Established. Tranco rank 7,551, 100K+ Google Play installs, Chrome UX Report field data available, domain registered 2007.
Buying style: Self-serve (public pricing; sign up without talking to sales; a custom or enterprise plan through sales).
App Store and Play: iOS rated 4.8 from 30,060 ratings; Android rated 4.3 with 100K+ installs.
Status page: status.acuityscheduling.com recorded 8 incidents in the last 90 days.
Pricing record: verified against the live pricing page on 2026-09-30.

Pricing

Starting price: From $34 per month
Free plan: No free plan listed
Free trial: 7-day free trial
Buying style: Self-serve
Contract: Monthly or annual

Source: vendor pricing page

Features

Feature	Supported	Source
Join the waitlist remotely	Yes	source
SMS notifications	Yes	source
Appointment booking	Yes	source
POS integration	Yes	source
Multi-location management	Yes	source
Analytics & reporting	Yes	source
Public API	Yes	source
Single sign-on (SSO)	Yes	source

Who it's for

Best for

Solo practitioners and small teams booking one-on-one appointments who want clients texted automatically when a cancelled slot opens source
Appointment businesses that want self-serve signup, a 7-day trial and monthly or annual billing source
Practices on Premium that need a signed HIPAA Business Associate Agreement source

Not ideal for

Businesses that need a waitlist for classes, which the vendor says is not available source
Walk-in queues, in-shop wait boards, kiosk or QR check-in, and wait time estimates, none of which are recorded source
Buyers who need a free plan, since the cheapest plan is Starter and the waitlist is not on it source

Pros and cons

Pros

The waitlist lets clients pick the times they want and agree to text alerts; the first client to complete the booking gets the spot source
Businesses can set how close to an appointment a waitlist booking may happen and add clients to the waitlist manually source
Integrations include Square, Stripe, PayPal, Zoom, Zapier, Google Calendar, Mailchimp and QuickBooks, and a Square App Marketplace listing exists source
The iOS and Android apps were both updated on 2026-09-28, and the iOS app has 30,060 ratings source

Cons

The waitlist covers one-on-one appointments only and needs Standard or Premium with SMS enabled source
Text reminders are marked check global availability, and no text allowance or overage fee is on the pricing page source
The status page recorded 8 incidents in the last 90 days source
App Store and Play reviewers report log-outs and failed card payments after updates source

What reviewers mention

Mobile app problems after updates, including repeated log-outs, failing card payments and missing notifications (negative) [1] [2]
Reported problems described as slow to be fixed, with support replies taking days (negative) [1] [2]

Update activity and company

Update activity: Active
25 iOS updates in the last 12 months
Android app last updated 2026-09-28
Last update 2026-09-28
Market presence: Established
Tranco rank 7,551
100K+ Google Play installs
Has Chrome UX Report field data
Domain registered 2007
Buying style: Self-serve
Public pricing
Sign up without talking to sales
Custom or enterprise plan through sales

App Store rating: 4.8 from 30060 ratings (Apple, checked 2026-09-30).

Google Play: 100K+ installs, last updated 2026-09-28.

How these labels are calculated

Company and platform

Website: acuityscheduling.com
Founded: 2006
Headquarters: United States
Integrations: Square, Stripe, Paypal, Zapier, Reserve with Google, Google Calendar, Mailchimp, QuickBooks, Zoom, Squarespace, Facebook, Instagram
Square marketplace: Listed
HIPAA BAA: Claimed by vendor (source)
Status page: Public status page, 8 incidents in 90 days
Domain registered: 2007
First archived: 2007

Frequently asked questions

Does Acuity Scheduling have a waitlist?

Yes, for one-on-one appointments only. The vendor says the waitlist is available on Standard and Premium plans with SMS enabled, and that class-based waitlist functionality is not available. When a matching slot opens, waitlisted clients get a text and the first to book gets it.

How much does Acuity cost with the waitlist?

The lowest plan that lists the appointment waitlist is Standard at $34 per month billed monthly, or $27 per month billed annually. Premium is $61 monthly or $49 annually. Starter ($20 monthly, $16 annually) does not include it. Prices exclude tax, and Enterprise is by contacting the vendor.

Is there a free plan or trial?

There is no free plan; the vendor's FAQ says it does not offer free appointment scheduling. Each plan card shows a 7-day trial with no credit card needed.

Does Acuity work for walk-in lines?

The data does not record walk-in queue features such as wait time estimates, a public wait board, or kiosk and QR check-in. Acuity is built around booked appointments, and the waitlist fills cancelled slots.

Alternatives to Acuity Scheduling

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